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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 44
What is the value proposition of customer success for customers?
- A. business vision support
- B. incremental rewards
- C. technical assistance prioritization
- D. external publicity
Answer: A
NEW QUESTION 45
Which two actions are in adoption campaign? (Choose two.)
- A. messaging to users on best practice approaches to their solution
- B. renewal reminder to stakeholders
- C. messaging to stakeholders on new product releases
- D. messaging to stakeholders on the new features of their solution
- E. survey sent to all end users
Answer: C,D
NEW QUESTION 46
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION 47
What are two examples of expand opportunities? (Choose two.)
- A. adding headcount to manage solution by the customer
- B. providing solution optimization services
- C. training on existing features
- D. increasing license count
- E. hosting an executive review
Answer: B,C
NEW QUESTION 48
What is the customer success objective of a Quarterly Success Review?
- A. Create a success plan.
- B. Evaluate renewal contract.
- C. Introduce new products and services.
- D. Align work effort to outcomes.
Answer: D
NEW QUESTION 49
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